Recent Why SERVPRO Posts

My First SERVPRO Thanksgiving

11/22/2021 (Permalink)

Here I am nearing my second month with SERVPRO, and I can truly say it’s different from any company I’ve worked with before. The charity work our franchise does is nothing short of amazing. With seemingly no hesitation, the employees - from our owners to the newest hire rise to the occasion with a donation of time or money to help others. Thanksgiving is no exception, with donations to local food pantries, Veteran Assistance Programs, and the homeless. 

One such example of SERVPRO giving back is when my manager and I connected with a local Veterans Affairs Office Director to donate gift cards for Thanksgiving meals. They were so overwhelmed by the gesture that they asked us to go before the Board of Selectmen to accept a gracious thank you in person. We were happy to oblige.

The holidays can be a very stressful and lonely time for some, so why not take the time to help your fellow neighbors, co-workers, friends, and just about anyone you can. I can now say that I am a part of all of this, and it makes me very proud and honored to be able to help so many people with our time and charity.

I want to say Happy Thanksgiving to you all, and always feel free to reach out to me if you or anyone you know are in need of help.

Happy Thanksgiving!

Written by Roy Moulton

Autumn Safety Tips

11/16/2021 (Permalink)

As the air turns cooler and leaves drop from trees, keep in mind a few important fall safety tips and proper precautions, and safety awareness so your family can enjoy that crisp Autumn weather while avoiding some of the dangers that comes with the season. When the weather turns cold, most people spend more time inside their homes using fireplaces, furnaces, and heaters to keep warm. There’s nothing quite as cozy as a fire, but it presents some safety hazards. So, keep these tips in mind: 

Service your furnace before the cold Autumn and Winter weather. Call a Heating and Cooling specialist and make sure everything is in order and there are no leaks. If you own a Fireplace, keep the fire in place by using a fireplace screen, and make sure the fire is completely out before going to bed or leave the house. Another way to warm up and get the chills out of the room is using Space Heaters. There are small and convenient but dangerous. Read and follow instructions. 

It is essential to check and replace the batteries in your Smoke Alarms and Carbon Monoxide detectors when you turn back your clocks for Daylight Saving Time. Also, check and replace any home fire extinguishers that have expired. 

Written by Nury Cardoza

So, I gotta write a blog? 

11/2/2021 (Permalink)

Hi, I’m Roy and my boss has asked me to start writing a blog for our company SERVPRO. Of course, I immediately explained to her I have not one clue how to do that, so she said I should start by putting words that are in my head on paper and then getting a sense of ideas from there. Her exact words jokingly were “it’s kinda like vomiting on the paper and then molding them together” So, to me, in a weird way made perfect sense. Now with that being said, my blog postings will consist of a mix from the life of Roy, a Key Account Manager for SERVPRO, and Roy, the husband, father, friend, coach, mentor, handyman, and whatever else I can fit in my briefcase of life. I am married to a beautiful woman named Tracy and three stepchildren James, Thomas, and Jillian who keep me very, very, very busy. We also have a lovable rescue cat named Tamworth. I enjoy sports, music, and cooking just to mention a few things. I enjoy spending time with family and friends and I consider myself a funny, good-hearted man with lots of life experiences to share and talk about. I am thriving while fighting prostate cancer and have overcome other health issues and try to live every day always trying to add some fun to the mix. I’m looking forward to meeting new people and helping solve issues you may have and making new friends along the way. My career span has taken me from soda jerk in my teens to a retail store detective and stops along the way in storage, automotive, dental insurance, and others. I’m very happy to have landed here at SERVPRO where I can share all my knowledge with my clients and soon-to-be clients. I plan on writing about all of this and many other things in my future blogs. I look forward to answering questions and welcoming your feedback as we travel through my blogging future. So, get ready as there will be laughs, tears, and plenty of fun and excitement as we take the ride with the life of Roy, SERVPRO Account Manager. 

Written by Roy Moulton

National Preparedness Month Tips

9/27/2021 (Permalink)

Scrabble tiles spelling out the word "ready". Are you prepared in case of an emergency?

September is National Preparedness Month. This year is critical, taking into consideration everyone’s battle with Covid -19 and the Delta variant. Yet, according to FEMA, only 75 % of Americans have disaster supplies in their home, and less than 50% created a household emergency plan. In addition, 2021 has encountered enormous and numerous challenges, like tropical storms, flash floods, earthquakes, and heatwaves. Learning to protect yourself is the wisest step to safeguard the community and recover faster from a disaster. Here are some recommendations: 

A- Talk to your friends and family about how you will communicate before, during, and after a disaster. 

B- Collect and create a paper copy of the contacts information for your family, including doctors and make sure everyone has it with them all the time. You may post on different locations at home.              

C- Chose a safe and familiar place for emergency meetings, not just in the house, in the neighborhood shelter, even outside of the city in case of a significant situation. 

D- Gather supplies that will last for several days for everyone at home, including your pets, water, food, medication, flashlights, First Aid Kit, whistle (to signal got help), and mask. Take into consideration the unique needs each person may have in case of an emergency evacuation. Plan the evacuation route. 

E- Be aware of the risks of disasters in your area, and make your house safe accordingly. 

F- Talk to your kids about preparing for emergencies. And practice what to do if you get separated during any disaster events, selecting a clear meeting place.  

And last, but very important, check your insurance coverage. 

Written by Nury Cardoza

L’Arche Boston North’s The Longest Table

8/25/2021 (Permalink)

Collage of photos taken at the event. A collection of photos taken before, during, and after the event.

On August 19th L’Arche Boston North hosted its signature event, The Longest Table to a sold-out crowd. Originally planned to mirror its inaugural event held in 2019, The Longest Table was supposed to be just that…a 200-foot table spanning the full length of Wingate Street in Haverhill, MA. with participating restaurants setting up portable kitchens along the sidewalk to serve the guests. However, due to Tropical Storm Fred, a location change was called to avoid cancelling, and the event was held at Bradford Country Club.

Even the last-minute pivots (that we’ve all come to expect) couldn’t derail the dedication and perseverance of Jennifer Matthews and her team at L’Arche Boston North. As the Official Clean-Up/Gold Sponsor, we were lucky enough to be part of the supporting team that made it happen. Ensuring safety and confidence was an important part of the event being a success and our Certified: SERVPRO Clean program contributed to that by disinfecting all the hard surfaces before guests arrived, and again during the breakdown and clean-up of the event.

The group of SERVPRO volunteers included owners, managers, technicians, and admin, all coming together to get the job done to perfection. Going the extra mile to support events in the communities we service is just how we do business. Knowing you were an integral part of bringing community together is the reward. It’s what makes SERVPRO a different kind of restoration company.

#HERETOHELP #STRONGERTOGETHER

Four-for-Fore

7/14/2021 (Permalink)

Collage of photos taken ath the various golf outings. A collection of photos taken at the various golf outings.

After a long year full of cancelled plans, the first half of 2021 was a buzz with golf tournament fundraisers. In June alone, SERVPRO sponsored and participated in a total of four tournaments for different and worthy causes.

First up was the Haverhill Firefighters Relief Association golf outing at the Bradford Country Club, followed by the Stoneham Chamber of Commerce tournament at Indian Ridge Golf Course. The third outing was held at the Renaissance Golf Club for the YMCA of the North Shore. Last but not least was the AHEPA Chapter 39 20th Annual Greek American Golf Tournament at Apple Hill Golf Course.

 Several staff members played in the tournaments, while members of our sales and marketing team helped fundraise further by selling mulligans, lengths of string, and raffle tickets at registration and on the course.

While it was definitely a busy month, it was well worth it to be able to get back out and interact with people outside of Zoom calls, all while supporting some truly wonderful causes.

The Power of Business-to-Business Referrals

5/28/2021 (Permalink)

Did you know, having a partnership with reputable service companies to refer is a win-win for everyone involved! 

Research shows that 84% of Business-to-Business decision makers start the buying process with a referral. To put it differently, 8 out of 10 businesses start out thinking about who a different business professional told them was good when they begin thinking about who they will hire for a job. 

For instance, if a business has a problem and needs mold removal or remediation, has basement flooding or water damage and needs restoration, has fire damage or needs biohazard cleanup, or has the need for emergency cleaning in general, they are most likely to think about who their plumber, electrician, contractor, or regular cleaner has recommended (SERVPRO). 

On the other hand, when an unfortunate event has occurred at a business and they have called SERVPRO to handle it, they are extremely likely to be asking us who we think will be the right plumber, electrician, contractor, cleaner or other service professional to hire once we are finished with our work. 

Because referral?leads have a 30% higher conversion than leads from any other channel, they turn out to be just about the hottest type of lead you can get in any business. When SERVPRO mentions your business on a jobsite, that referral carries a lot of weight and helps bring you real business. When you mention SERVPRO on a job, your referral helps bring us business too. 

If you take an average of all the different types of industries put together, referrals account for?65% of companies’ new deals. Just think of how important it is for SERVPRO and our partners in the service industry to be referring each other. When you look at the facts, referring each other is always a win-win situation!

Written by Lorne Keplar.

Earth Day 2021

4/29/2021 (Permalink)

Photo of the attendees of the Earth Day cleanup. Earth Day 2021 Clean-up Crew!

Only in New England could Earth Day events be conducted in winter coats, hats & mittens! But even the cold temps and wind couldn’t keep us away from helping to clean a small corner of our planet. This year, we had the opportunity to work with Bill Connelly from Friends of Lake Quannapowitt, to clean Lake Quannapowitt in Wakefield MA. The marketing department crew, Lorne Keplar, Nury Cardoza, Stephanie Maglio, and Jodi Feil, donned winter gear and headed out to collect trash along the banks of the lake and grounds of the adjoining parks and playgrounds.  

SERVPRO is a cleaning company at its core, so getting involved in Earth Day only makes sense to us. In years past we’ve cleaned parks, refurbed homes while working with Rebuilding Together, and handed out trees and flowers to help rebuild our ecosystems. It may not be a basement water damage, or soot damage after a fire, but it’s still at the heart of what we do. And don’t we all want to make the ravages to our environment “Like it never even happened.” 

Employee Spotlight - Patrick Lavigne

3/29/2021 (Permalink)

Photo of male owner and general manager Patrick Lavigne Patrick Lavigne Owner and General Manager

As owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allow him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strive for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!

Certifications:

  • IICRC Certified –
    • Water Damage Restoration
    • Applied Microbial Remediation
    • Fire & Smoke Restoration
    • Applied Structural Drying
    • Commercial Drying
    • Odor Control
  • Lead Safe Certification
  • Unrestricted Construction Supervisors License

Spring Cleaning Tips

3/8/2021 (Permalink)

Photo of green street sign reading "Spring cleaning just ahead" National Cleaning Week is March 28th - April 3rd, 2021. Are you up to the challenge?

Do you know that there is a NATIONAL CLEANING WEEK??? According to Wikipedia, it starts on the fourth week of March, at the beginning of the Spring Season. It is a tradition to clean the house thoroughly before or during the Great Lent. 

Here are some tips to make it easier and less stressful: 

  1. Remember it is a week of cleaning, so start with dividing the work by day.  
  1. Tackle the seasonal chores first, like putting away all the Christmas and Valentines’ decorations. Decluttering is the first step. 

In each room, start cleaning from top to bottom, including light fixtures, fans, pics on the walls, and those annoying cobwebs that collect in the corners. Move down the walls by cleaning the windowsills and wiping down baseboards. Vacuum the carpets and clean the floors. 

Last but not least, CHECK SMOKE DETECTOR BATTERIES! 

Additional areas to focus on: 

  • The Kitchen - clean in and out of the cabinets, fridge, stove, oven, dishwasher, and leave as little item as possible on your countertop. 
  • Bathroom - scrub the toilet, the tub, and the sink. 
  • Bedrooms - clean the closet (consider donating some items), clean under the bed, polish the furniture. 
  • Living Room - vacuum and polish the furniture and decorate for the season. 

Remember, if all these tasks become challenging and overwhelming, you can always consider hiring a professional crew. Here at SERVPRO, with more than 30 yrs in business and experienced technicians, we can provide the best Spring-cleaning service experience.  

WE ARE HERE TO HELP. 

Written by Nury Cardoza

A Day at Sweet Paws Rescue | Certified: SERVPRO Cleaned

3/3/2021 (Permalink)

Photo of our crew with the team from Sweet Paws Rescue Thank you again to the team over at Sweet Paws Rescue for letting us come in and film!

Way back in July of 2020, SERVPRO had the pleasure of working with Sweet Paws Rescue to clean their facilities. Our crew spent the day completing our Certified: SERVPRO Cleaned program, which was launched just prior to our visit. The incredible people over at Sweet Paws were kind enough to let our marketing team in to photograph and film the process, and we even got to meet and play with a few of the dogs they had rescued. At the time of our visit, one of the dogs, Molly, had recently had a litter of ten puppies, all of whom already had forever homes lined up and waiting for them when the time came that they could safely leave mom. If you would like to hear more about our day at Sweet Paws Rescue (or just want to see cute clips of puppies), you can click here to watch the video we put together documenting the day. If you are interested in learning more about our Certified: SERVPRO Cleaned program, give us a call anytime at 978-777-3498!

Employee Spotlight - Stephanie Maglio

2/5/2021 (Permalink)

Meet Stephanie Maglio, our Marketing Support Coordinator. While she didn’t officially join the team until the end of April last year, she has been with us since January, starting as our intern. Prior to working at SERVPRO, she attended North Shore Community College, graduating in June with a degree in Graphic Design. Her daily responsibilities include overseeing our social media accounts, moderating the blog, working on any design projects that may arise, and supporting the marketing department in any way she can.

When she’s not at work, she likes to spend time with her friends and family (as much as she can while staying safe during this pandemic), watch shows and videos on Netflix and YouTube, sing, do art and design projects, and play with animals whenever she has the chance.

Employee Spotlight - Jodi Feil

1/22/2021 (Permalink)

Photo of female Marketing Manager Jodi Feil Jodi Feil Marketing Manager

Meet Jodi Feil, Marketing Manager extraordinaire.

If you have worked with us before, there is a high chance you have heard from our incredible Marketing Manager, Jodi Feil. Jodi has been with SERVPRO for 3 years, starting as the Marketing Support Coordinator where she helped build the marketing department from the ground up, and has continued to do so to this day in her current role. As a formally trained graphic designer and photographer, she has been involved in all aspects of the marketing world throughout her professional career. Prior to working with us, she co-owned a photography school, where she developed all the curriculum and taught classes, sharing her wealth of knowledge with her students.

Outside of work, she is constantly busy. In what limited free time she has, you can find her spending time with her family and pets, out in nature, watching Marvel movies, or taking on a new DIY project around her home. Whatever it is she is doing; odds are she has a smile on her face. Her favorite quote is, “What you focus on becomes your reality” and we think she is living proof of that. We’re glad to have her on our team!

Help with Hoarding

9/11/2020 (Permalink)

In his first blog post, our resident hoarding expert, Rich Ciarletta, talks about the beginnings of a disorder that grips many of our elderly population.

LIFE IS MESSY –

I have been to many losses caused by water, fire and natural occurrences. Most of the time the loss occurred due to external circumstances beyond the clients’ control. Hoarding Disorder, on the other hand, is a mental health diagnosis that happens slowly over time and prevents the disposal of items. The severity can be mild or extreme. The client may be somewhat aware that there is a problem according to their definition of what a hoarder is, or in complete denial that a problem exists. My interaction with hoarding clients occurs after an event has uncovered the hoarding.  Their home is now either unsafe or unsanitary and some action is needed.  Each case is different and each has its own unique beginning.


The journey to untangle the causes and aftermath of this disorder, however, is just beginning.  A great resource has been written by Eileen Dacey LCSW, who has vast knowledge on this subject, and works at the North Shore Elder Services in Danvers, Mass.  Her book, Reclaim Your Life from Hoarding, is available on Amazon.com.

We work closely with organizations such North Shore Elder Services, providing the packing and cleaning necessary to make their homes livable, while trained health professionals provide the emotional guidance.  Understanding the emotions behind the disorder can help pave a smoother path to resolution. If you know someone that struggles in this area, getting support is key to a successful transition.

We are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Danvers/Ipswich, (978) 777-3498

One & Only Richard Ciarletta

3/20/2020 (Permalink)

Photo of sales rep Richard Ciarletta Sales Representative Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 26 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.”
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

Noel Employee Spotlight

3/11/2020 (Permalink)

Let's welcome our newest SERVPRO employee spotlight, Noel Torrissi! Before joining SERVPRO, he was self-employed for 30 years. His title now at SERVPRO is the construction manager and estimating and running the rebuild jobs. His nickname is Roman because he used to own a silver Mercedes like the guy in National Lampoon's Vacation. His proudest accomplishment is raising his two daughters Bailey and Alani. In his free time, you can find him tearing it up on the ice rink playing hockey or on the golf course working on his swing. When he enters the office in the morning he always has a smile on his face and is ready to take on the day. 

We're happy to have Noel join our team! 

Meet Donna Sutherby

3/2/2020 (Permalink)

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.

Employee Spotlight - Linda Rousseau

2/6/2020 (Permalink)

Let’s welcome our newest SERVPRO employee, Linda Rousseau! Before Linda joined SERVPRO, she was an office manager at GLX constriction in Somerville Mass. She is continuing her office manager role here at SERVPRO. Her daily duties are to monitor ongoing projects to ensure timeline accuracy relative to execution, follow-up, and billing, work closely with the office team to better understand processes, policies, and procedures, and to educate herself on franchise operating systems and applications.

Her proudest accomplishments in life are a tie between successfully completing 6 years in the USN with an honorable discharge and raising her son Joseph. In her free time, you can find her kayaking, being on or near water or walking her dog Domino. She also loves completing projects around her home and she especially loves gardening.

Employee Spotlight - Nury Cardoza

1/24/2020 (Permalink)

You might have seen Nury in your home or business doing remediation for the last 27 years, but not anymore! Instead of knocking down walls and cleaning flooded basements, she will be making the rounds as a marketing rep in the Haverhill/Newburyport territory.
When she started at SERVPRO 27 years ago, she was just a helper and worked her way up to the crew chief. Even though most of the time, it's a complicated and sometimes messy job, she says the best part of her career is helping people during a difficult time. Her favorite part about her new position is meeting new faces and building relationships. She is excited about this new role and looks forward to getting out on the road every day. In her spare time, she enjoys traveling, outdoor activities, working out, music, and family. Welcome aboard, Nury!

Meet Raeann Keeley Pellerin

11/14/2019 (Permalink)

Head-shot of SERVPRO employee Raeann SERVPRO employee Raeann Keeley Pellerin.

Raeann is the newest employee at SERVPRO of Danvers/Ipswich but she has been with the SERVPRO franchise for 5 and half years. Her position as admin is crucial for making the business run smoothly.  She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss.

If you were to describe Raeann in 3 words it would be hard-working, friendly and energetic. She always come into work with a smile and positive attitude. What keeps her coming to work every morning is   knowing what she is doing is helping the company grow.

On her free time, she likes to spend time with family and friends and has a passion for photography. If she’s not with family and friends, she’s working on her 1905 farmhouse.

The Science of SERVPRO

3/25/2019 (Permalink)

Production Training Session before the day gets started.

Science Behind SERVPRO

As part of their continued training, our Production staff recently completed a Mold, Asbestos, Lead and Biohazard PPE Safety Certification which taught proper handling techniques when encountering these potentially toxic materials on a job site. This training not only addressed their personal safety when exposed to one (or more) of these materials but how to contain and reduce the possibility of airborne spread.

Biologist and Industrial Hygienist, Regan Yerhot Robins conducted the training and is one of the many industry experts SERVPRO of Danvers/Ipswich can call upon when necessary. This proactive approach to conduct on-site testing within the first couple of days of a claim can help to significantly reduce cross-contamination and ensure the entire claim is mitigated appropriately.

The safety of our employees, as well as environmental concerns, are top priorities for SERVPRO of Danvers/Ipswich. We go above and beyond industry standard to handle all aspects of any damage, commercial or residential, with a level of excellence that is unsurpassed.

You can feel confident that when we walk into your home or business, we bring the strength of advanced technology, equipment, and knowledge to every job.

Earth Day 2019

3/25/2019 (Permalink)

We Care About Our Community

Earth Day is a big event at SERVPRO of Danvers/Ipswich. Last year, we canvased the local area helping out wherever we could – working with towns to clean parks, supplying water to thirsty volunteers cleaning Crane Beach and working with organizations like Rebuilding Together to help out specific individuals.

On a larger scale, we wanted to make a positive impact on the wide-spread loss of trees after a very rough winter so we partnered with the Earth Day Network and committed to 300 Acts of Green. We handed out 300 evergreen saplings to our customers in Danvers, Ipswich, Boxford, Topsfield, Georgetown, Rowley, and Newbury.  

This year, to support the Earth Day Network 2019 campaign “Protect Our Species” which calls attention to endangered and threatened species, including the bumble bee, we’ve partnered with the Sustainable Horticulture department at Essex North Shore School in Danvers, MA to grow 300 flowering plants that we can deliver to our customers. These amazing students have selected 4 varieties of flowers that attract bees and promote pollination. In the long term, increasing our bee population affects us all so we hope you will join us in being a part of the solution.

We will be posting progress reports on the plants, leading up to the delivery so check our Facebook page often to see the latest updates and to enter giveaways that we’ll be announcing throughout the month of April.

Check in with your local town to find out how you can be a part of Earth Day in your community.

SERVPRO Spotlight - Sue Hamel

3/1/2019 (Permalink)

Sue Hamel

Meet Sue Hamel.

More than forty years ago, Sue and her husband opened SERVPRO of Danvers/Ipswich and SERVPRO of Haverhill/Newburyport. As the original owners, they began a journey that Sue remains a part of to this day. “It was important to build a reputable company and employ responsible people who do quality work", says Sue, who feels integrity is a key part of the continued success of the franchise.

After many successful years in business, Sue and her husband sold the company to current co-owners, Dave & Maureen Hart to pursue other ventures. A few businesses and several years later, Sue returned to help out and hasn’t looked back. Her current position as Administrative Assistant keeps her busy with scheduling, billing & collections, and inventory. The deep industry knowledge she brings and the ability to wear many hats makes her an invaluable part of the team.   

“The company has changed quite a bit through the years but the core values have not. We still care about the people who live in the towns we service and do everything we can to help them through a difficult time. That’s what I enjoy most about my job.”

When Sue isn’t in the office, you’ll find her traveling, enjoying time with family & friends and taking long walks with her husband and two dogs.

SERVPRO Spotlight - Richard Ciarletta

2/25/2019 (Permalink)

Resident Expert (and Sales Rep), Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 25 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.” 
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

SERVPRO Spotlight - Patrick Lavigne

2/11/2019 (Permalink)

Owner, Patrick Lavigne

As co-owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allows him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strives for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!

Certifications:

IICRC Certified –

  • Water Damage Restoration
  • Applied Microbial Remediation
  • Fire & Smoke Restoration
  • Applied Structural Drying
  • Commercial Drying
  • Odor Control

Lead Safe Certification
Unrestricted Construction Supervisors License

Employee Spotlight!

11/8/2018 (Permalink)

We're launching our Employee Spotlight Series today and who better to begin with than the person you're most likely to speak with if you call the office?

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.