Recent Why SERVPRO Posts

The Science of SERVPRO

3/25/2019 (Permalink)

Production Training Session before the day gets started.

Science Behind SERVPRO

As part of their continued training, our Production staff recently completed a Mold, Asbestos, Lead and Biohazard PPE Safety Certification which taught proper handling techniques when encountering these potentially toxic materials on a job site. This training not only addressed their personal safety when exposed to one (or more) of these materials but how to contain and reduce the possibility of airborne spread.

Biologist and Industrial Hygienist, Regan Yerhot Robins conducted the training and is one of the many industry experts SERVPRO of Danvers/Ipswich can call upon when necessary. This proactive approach to conduct on-site testing within the first couple of days of a claim can help to significantly reduce cross-contamination and ensure the entire claim is mitigated appropriately.

The safety of our employees, as well as environmental concerns, are top priorities for SERVPRO of Danvers/Ipswich. We go above and beyond industry standard to handle all aspects of any damage, commercial or residential, with a level of excellence that is unsurpassed.

You can feel confident that when we walk into your home or business, we bring the strength of advanced technology, equipment, and knowledge to every job.

Earth Day 2019

3/25/2019 (Permalink)

We Care About Our Community

Earth Day is a big event at SERVPRO of Danvers/Ipswich. Last year, we canvased the local area helping out wherever we could – working with towns to clean parks, supplying water to thirsty volunteers cleaning Crane Beach and working with organizations like Rebuilding Together to help out specific individuals.

On a larger scale, we wanted to make a positive impact on the wide-spread loss of trees after a very rough winter so we partnered with the Earth Day Network and committed to 300 Acts of Green. We handed out 300 evergreen saplings to our customers in Danvers, Ipswich, Boxford, Topsfield, Georgetown, Rowley, and Newbury.  

This year, to support the Earth Day Network 2019 campaign “Protect Our Species” which calls attention to endangered and threatened species, including the bumble bee, we’ve partnered with the Sustainable Horticulture department at Essex North Shore School in Danvers, MA to grow 300 flowering plants that we can deliver to our customers. These amazing students have selected 4 varieties of flowers that attract bees and promote pollination. In the long term, increasing our bee population affects us all so we hope you will join us in being a part of the solution.

We will be posting progress reports on the plants, leading up to the delivery so check our Facebook page often to see the latest updates and to enter giveaways that we’ll be announcing throughout the month of April.

Check in with your local town to find out how you can be a part of Earth Day in your community.

SERVPRO Spotlight - Sue Hamel

3/1/2019 (Permalink)

Sue Hamel

Meet Sue Hamel.

More than forty years ago, Sue and her husband opened SERVPRO of Danvers/Ipswich and SERVPRO of Haverhill/Newburyport. As the original owners, they began a journey that Sue remains a part of to this day. “It was important to build a reputable company and employ responsible people who do quality work", says Sue, who feels integrity is a key part of the continued success of the franchise.

After many successful years in business, Sue and her husband sold the company to current co-owners, Dave & Maureen Hart to pursue other ventures. A few businesses and several years later, Sue returned to help out and hasn’t looked back. Her current position as Administrative Assistant keeps her busy with scheduling, billing & collections, and inventory. The deep industry knowledge she brings and the ability to wear many hats makes her an invaluable part of the team.   

“The company has changed quite a bit through the years but the core values have not. We still care about the people who live in the towns we service and do everything we can to help them through a difficult time. That’s what I enjoy most about my job.”

When Sue isn’t in the office, you’ll find her traveling, enjoying time with family & friends and taking long walks with her husband and two dogs.

SERVPRO Spotlight - Richard Ciarletta

2/25/2019 (Permalink)

Resident Expert (and Sales Rep), Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 25 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.” 
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

SERVPRO Spotlight - Patrick Lavigne

2/11/2019 (Permalink)

Owner, Patrick Lavigne

As co-owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allows him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strives for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!


IICRC Certified –

  • Water Damage Restoration
  • Applied Microbial Remediation
  • Fire & Smoke Restoration
  • Applied Structural Drying
  • Commercial Drying
  • Odor Control

Lead Safe Certification
Unrestricted Construction Supervisors License

Employee Spotlight!

11/8/2018 (Permalink)

We're launching our Employee Spotlight Series today and who better to begin with than the person you're most likely to speak with if you call the office.

Meet Donna Sutherby. 

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.