Recent Posts

Spring Showers Can Cause Flooding in Danvers

3/20/2019 (Permalink)

Water Damage Spring Showers Can Cause Flooding in Danvers Photocatalytic Oxidizers remove unwanted odors and clean the air.

Springtime has finally arrived here in Ipswich, bringing longer days, rising temperatures, and yes, you guessed it...rain!  April showers bring May flowers, but they also can bring flooding issues to your home or business. Spring storms can bring several inches of rain in only a matter of hours or there can be consistent rainfall for days. These heavy rains can lead to severe flooding by over-saturating the ground, overfilling storm drains, or rivers spilling over their banks.

Stagnant Water Odors

Untreated water damage from rain flooding can create a pungent, earthy, muddy smell. To prevent unwanted odors in your home or business, it’s best to be proactive and handle the water damage as soon as the flooding occurs. If the odor already exists, SERVPRO of Danvers/Ipswich has specialized equipment to eliminate unwanted odors. Throughout the restoration and water removal process, we can remove odors and clean the air with our Photocatalytic Oxidizers. The oxidizers remove odors, kill germs, and safely clean the air. UV rays emitted from the Titan form electron hole pairs that react with water and oxygen in the air to oxidize and eliminate bad odors. If you find yourself with water damage from rain flooding, give us a call at 978-777-3498.

Preventing Ice Dams in your Ipswich Home

3/4/2019 (Permalink)

Storm Damage Preventing Ice Dams in your Ipswich Home Ice dams can cause unwanted water damage to your home.

Just when we thought spring was around the corner, Mother Nature surprised Danvers and Ipswich residents with almost a foot of snow last night! I think deep down we all knew another storm was in the would be too good to be true to have such a mild winter like the one we’ve had this year in New England. Although it’s beautiful to look at, snow can often cause unwanted problems for home and business owners. Water damage from ice dams is a common issue we’ve seen throughout the years with our customers. There are some preventative measures you can take to help prevent water damage caused by ice dams.

Here are a few tips from “This Old House” to prevent ice dams:

  • Cap your Attic Hatch

An unsealed attic hatch or whole-house fan is a massive opening for heat to escape. Cover them with weatherstripped caps made from foil-faced foam board held together with aluminum tape.

  • Exhaust to the Outside

Make sure that the ducts connected to the kitchen, bathroom, and dryer vents all lead outdoors through either the roof or walls, but never through the soffit.

  • Add Insulation

More insulation on the attic floor keeps the heat where it belongs. To find out how much insulation your attic needs, check with your local building department.

  • Seal and Insulate Ducts

Spread fiber-reinforced mastic on the joints of HVAC ducts and exhaust ducts. Cover them entirely with R-5 or R-6 foil-faced fiberglass.

  • Caulk Penetrations

Seal around electrical cables and vent pipes with a fire-stop sealant. Also, look for any spots where light shines up from below or the insulation is stained black by the dirt from passing air.

Source: This Old House

If you experience water damage from ice dams, we’re here to help. Call us at 978-777-3498.

Fireplace Safety Tips

3/2/2019 (Permalink)

Fire Damage Fireplace Safety Tips Fireplaces are beautiful and cozy focal points in any home. Check out our safety tips to enjoy your fireplace safely.

During the chilly winter months in New England, many Topsfield residents keep warm in front of a cozy fire. Whether you have a gas, wood, or electric fireplace, it’s important to follow a few safety guidelines to ensure that you are keeping your family safe from potential fire hazards.

Wood and Gas Fireplaces

Get an annual fireplace and chimney inspection from a trusted professional to make sure your fireplace and chimney are in good working condition. Be sure that the chimney flue is open before the fire is lit. An open flue will allow the air to feed the flames and allow the smoke to exit. And like any other source of fire, keep your children and pets away from the flames.

 Electric Fireplaces

Many homes have an electric fireplace and although the flame isn’t real, safety precautions still need to be taken. Your electric fireplace is essentially a portable electric heater, and should be treated as such. Be sure that your heat source has enough space around it for the air to flow, and that it isn’t close to curtains or other materials that could potentially burn. Keep your electric fireplace away from any water sources, it should never be used near a washing machine, sink, or other source of water. Lastly, power strips and extension cords are not recommended; plug your fireplace directly in a wall unit.

SERVPRO Spotlight - Sue Hamel

3/1/2019 (Permalink)

Why SERVPRO SERVPRO Spotlight - Sue Hamel Sue Hamel

Meet Sue Hamel.

More than forty years ago, Sue and her husband opened SERVPRO of Danvers/Ipswich and SERVPRO of Haverhill/Newburyport. As the original owners, they began a journey that Sue remains a part of to this day. “It was important to build a reputable company and employ responsible people who do quality work", says Sue, who feels integrity is a key part of the continued success of the franchise.

After many successful years in business, Sue and her husband sold the company to current co-owners, Dave & Maureen Hart to pursue other ventures. A few businesses and several years later, Sue returned to help out and hasn’t looked back. Her current position as Administrative Assistant keeps her busy with scheduling, billing & collections, and inventory. The deep industry knowledge she brings and the ability to wear many hats makes her an invaluable part of the team.   

“The company has changed quite a bit through the years but the core values have not. We still care about the people who live in the towns we service and do everything we can to help them through a difficult time. That’s what I enjoy most about my job.”

When Sue isn’t in the office, you’ll find her traveling, enjoying time with family & friends and taking long walks with her husband and two dogs.

Boxford 24 Hour Emergency Water Damage Service

3/1/2019 (Permalink)

Water Damage Boxford 24 Hour Emergency Water Damage Service This image shows a hardwood floor that has buckled due to water damage.

SERVPRO of Danvers/Ipswich is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 978-356-7077

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Danvers/Ipswich has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Danvers/Ipswich

SERVPRO of Danvers/Ipswich specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Spotlight - Richard Ciarletta

2/25/2019 (Permalink)

Why SERVPRO SERVPRO Spotlight - Richard Ciarletta Resident Expert (and Sales Rep), Richard Ciarletta

Richard Ciarletta began his career at SERVPRO 25 years ago. Starting as a Production Manager, he advanced to Estimator and is now enjoying his current role of Sales Representative. The practical experience he gained from years in the field has built a deep knowledge that makes him the resident expert on…well, everything SERVPRO.  He has seen and/or worked every type of residential and commercial loss and has grown with the company as it’s evolved. This kind of industry experience makes him a unique brand of sales rep. And his clients have come to trust that when he visits, he isn’t just “selling” a product or service but truly advising and informing on disaster management.

“Rich Ciarletta is a very personable and knowledgeable representative of SERVPRO. When we had water damage from a burst pipe in the building where my office is, the SERVPRO people were very professional and helpful during a trying situation and saved us from a mold problem. I would recommend their service highly.” 
- Dr. Ellen Blomerth

After years of being in the field, Rich enjoys meeting new people. “You meet a lot of people in this type of job, and I truly enjoy that. We’re not always meeting on the best of circumstances–some are in a really bad spot when we first meet them. Seeing or hearing the relief on their faces or in their voices once we are there is very rewarding. Our customers are the same or better once our work is completed. It’s a good feeling.”

Outside of work, Rich is just as benevolent. You will find him at his church working on the collector team, teaching middle school Sunday School and singing in the choir. He enjoys playing with his grandkids and anticipating new additions to his ever-growing family.

Certifications & Awards:

IICRC Certified:

  • Applied Structural Drying
  • Fire & Smoke Restoration
  • Water Restoration

2017 NSAR (North Shore Association of Realtors) Affiliate of the Year

We're Here to Help During Storm Season

2/18/2019 (Permalink)

Storm Damage We're Here to Help During Storm Season We can help restore your property from storm damage.

Storm Damage can create a variety of problems for Ipswich homeowners. SERVPRO of Danvers/Ipswich can help restore your home from storm damage. Some examples of storm damage are:


A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.


Ice dams can be a major problem during the winter season. They form when heated air melts roof snow downward into water dammed behind the still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof’s shingles and into the structure’s interior areas. We can help mitigate water damage caused by ice dams and help you get your home back to preloss condition.


A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. It can happen all at once, covering an interior in grimy soot, or a puffback can leak soot particles more gradually.

If you experience storm damage this winter, call SERVPRO of Danvers/Ipswich at 978-356-7077. We’re here to help.

Commercial Cleaning and Restoration

2/18/2019 (Permalink)

Commercial Commercial Cleaning and Restoration Give us a call for all of your commercial cleaning and restoration needs.

You invest a lot of time energy and resources to maintain, protect and increase the value of your business. Your facility is a central component in achieving success. When you experience a fire, water or mold damage in your commercial facility, you need fast response and the expertise to handle the situation – to get back into operation as quickly as possible.

SERVPRO of Danvers/Ipswich is committed to providing fire and water cleanup and restoration services to reduce business interruptions and recovery costs. Our technicians are available 24 hours a day, 365 days a year to help get your business back in business. We have the training and specialized equipment to restore your commercial property and make it “Like it never even happened.”

We specialize in:

  • Fire, Smoke, and Soot Cleanup and Restoration
  • Water Removal and Dehumidification
  • Mold Prevention and Remediation Services
  • Biohazard and Sewage Backups Cleaning
  • Carpet and Hard Floor Cleaning and Care
  • Upholstery Cleaning

Give us a call at 978-356-7077 for a free estimate!

Space Heater Safety Tips

2/18/2019 (Permalink)

Fire Damage Space Heater Safety Tips Keep your family safe with these space heater safety tips!

During the cold New England winters, many homeowners use space heaters to help heat their homes. But space heaters can also cause deadly fires if left unattended or used improperly. To help keep your family safe, follow  the safety tips listed below.

Using Space Heaters Safely

  • Keep space heaters 3 feet away from drapes, furniture or other things that can burn.
  • Put heaters on a level surface away from places where someone might bump into it and knock it over.
  • Avoid using extension cords. If you must use an extension cord, use a heavy duty one marked with a power rating at least as high as that of the heater itself.
  • Never leave a space heater unattended.
  • Never leave a space heater on while you sleep.
  • Supervise children and pets near space heaters.
  • Buy heaters that are tested and labeled by a nationally recognized testing company, such as Underwriter’s Laboratories Inc.(UL).
  • Keep electric heaters away from water. Never use them near a sink or in the bathroom.
  • Never use an unvented kerosene heater. It is illegal to sell or use them in Massachusetts.

Bathroom Mold

2/18/2019 (Permalink)

Mold Remediation Bathroom Mold This photo was taken after our crews removed the affected drywall.

Mold in the Shower

When a shower tile popped off of the wall in this homeowner's bathroom, she discovered that there was mold growing behind it. As more tiles were pulled off, mold was discovered on the entire wall behind all of the tiles. She called in the experts from SERVPRO of Danvers/Ipswich to remediate the damage. We specialize in water and mold damage restoration, with advanced training in restoration techniques and the experience and specialized equipment to quickly restore your property.

Another Happy Customer

Here's what she had to say after the job was complete:

"We recently had a small mold issue in our bathroom that we weren't sure would be covered by insurance. Pat Lavigne was incredibly helpful in advising us of the process to get the project underway. Justin, the crewmember that did the remediation, was very respectful and conscientious. He communicated with us every step of the way and his workmanship was almost "surgical" in the way he took care to demo only the affected area."