Recent Posts

Meet Raeann Keeley Pellerin

11/14/2019 (Permalink)

Head-shot of SERVPRO employee Raeann SERVPRO employee Raeann Keeley Pellerin.

Raeann is the newest employee at SERVPRO of Danvers/Ipswich but she has been with the SERVPRO franchise for 5 and half years. Her position as admin is crucial for making the business run smoothly.  She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss.

If you were to describe Raeann in 3 words it would be hard-working, friendly and energetic. She always come into work with a smile and positive attitude. What keeps her coming to work every morning is   knowing what she is doing is helping the company grow.

On her free time, she likes to spend time with family and friends and has a passion for photography. If she’s not with family and friends, she’s working on her 1905 farmhouse.

Winter Is Coming

11/14/2019 (Permalink)

Can you feel that chill in the air? Now is the time to get your house ready for the cold. 

Trust us. You don't want to discover your furnace is dead on arrival of the first frost. And dealing with those cold air drafts now is a lot more pleasant than waiting until the inside of your house feels like a freezer.

To help, Home Advisor has created the ultimate guide to getting your home ready for winter. Here's a list of what to do and who to hire now, so you're not left shivering through the season.

Outdoors

Gutter Check: Ideally, you'll have your gutters and downspouts cleaned in mid-fall so that you only need to double check them before winter. If you do encounter clogs or leaking in difficult to reach places, now is a good time to call in the professionals.

Water Works: Your sprinkler system should have been winterized in the fall. If you missed this step, get a professional in as soon as possible, so you can avoid frozen pipes or cracks that can ruin the entire system. You should also make sure to disconnect all outside hoses from their spouts and turn off the water.

Seal The Deck: If you have a deck, give it a fresh coat of sealer before the cold hits to protect it from the harsh winter elements.

Roof Inspection: Have a contractor look for damaged roof shingles. A professional can also assess the integrity of your roof by doing something called an infrared roof inspection. This process uses infrared rays to locate the parts of a roof that are at higher or lower temperatures than the rest of it. These "hot spots" can show the roof inspector exactly where heat is escaping.

Weatherproof Windows: If heat is escaping through your windows and the space around them, keeping the rest of your house warm is going to be more difficult and more expensive. You might find installing energy-efficient, double-paned windows will make a noticeable difference in your energy costs and how comfortable your living areas feel. You may not need to install new windows if heat is escaping, though. In some cases, all you need is some caulk or weather stripping to weatherproof the existing windows.

Indoors

HVAC Tuning: Now is the time to replace the filter in your furnace and close any vents in your home that may have been opened for the warm weather. Go ahead and test that your heating system is working properly, too — it's better to find out now if something needs to be fixed before the real cold weather hits.

Chimney Cleaning: Chimneys and wood stoves should be cleaned early in the season. If you own a fireplace, this is not optional — it's a matter of safety. When you have your chimney cleaned, have the furnace flue cleaned at the same time. Make sure to test the flue for a tight seal when closed.

Outlet Inspection: Check electrical outlets and switch plates to see if you feel a draft. Add insulation to prevent warm air from escaping these spaces.

Stock Up: Make sure you have shovels on hand before the first big snow hits. Plus, it's a good idea to get prepared with a supply of extra water, canned food, flashlights and replacement batteries.

If you are in need of assistance this winter give SERVPRO Danvers/Ipswich a call at 978-777-3498.

Article brought to you by: HomeAdvisor.com

Should You Be Tarping Your Roof?

10/29/2019 (Permalink)

We have seen our fair share of Nor'easter's this season causing structural damage from high winds and rain. Tarping is a good way to protect your home from water damage. 

The most recent storm brought hurricane-force winds that downed power lines, lifted shingles like playing cards, ripped gutters off of buildings and sent them blowing down the street like left-over drinking straws.

With more rain still on the way, the main concern is getting the damaged roofs protected. 

If you have missing shingles, your roof is vulnerable to moisture seeping in. Whether it's a downpour of rain or snow that sits on your roof, both will find their way into your house causing additional problems, such as water damage and mold. 

"Tarping your roof is the best advice, says Ross Martin, an Estimator at SERVPRO and our resident roof expert. If you can hire a professional contractor, like the team we work with, that's always best. They use professional-grade materials that will hold up to the worst Mother Nature throws at us." 

If not, be sure to have a plan before you venture onto the roof. There are good DIY videos to watch before that provide a sound set of instructions. 

Give SERVPRO of Danvers/Ipswich a call at 978-777-3498 to learn more about how we can help.  

Smoke and Fire Facts

9/30/2019 (Permalink)

Did you know there are about 355,400 house fires a year causing a lot of smoke and soot.  Smoke and soot are invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Two Different Types Of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, we will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Who Should You Call?

Our Fire Damage Restoration Services

SERVPRO of Danvers/Ipswich specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your home to pre-fire condition. Moreover, We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Danvers/Ipswich is close by and ready to respond to your smoke or fire damage emergency. 

A Look Inside The Warehouse

9/30/2019 (Permalink)

Inside of the warehouse in the carpet cleaning area. Warehouse

Ever wonder what the workplace of the cleaning service you've hired looks like? Are they really closet slobs and just fake it at work? Or is their whole life dedicated to making the world tidy and clean? Well, the later is true of SERVPRO Danvers/Ipswich!

This image shows the steam cleaning area of our 1500 sq. foot warehouse. Dan, our warehouse manager, takes a lot of pride in keeping the warehouse orderly…and if you want to test his commitment just leave something out of place! 

We use this space to steam clean any rugs or upholstery items we receive in-house. We keep the area clean and sanitary so your property doesn't come in contact with any contaminates. The organization is also key to keep track of all items.  

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call SERVPRO of Danvers/Ipswich today!

Halloween Safety Tips

9/30/2019 (Permalink)

Walk Safely

  1. Cross the street at corners, using traffic signals and crosswalks.
  2. Look left, right and left again when crossing and keep looking as you cross. 
  3. Put electronic devices down and keep heads up and walk, don’t run, across the street.
  4. Teach children to make eye contact with drivers before crossing in front of them.
  5. Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to
    the left as possible.  Children should walk on direct routes with the fewest street crossings.
  6. Watch for cars that are turning or backing up. Teach children to never dart out into the street or cross between parked cars.

Trick or Treat With an Adult

  1. Children under the age of 12 should not be alone at night without adult supervision. If kids are mature enough to be out without supervision, they should stick to familiar areas that are well lit and trick-or-treat in groups.

Keep Costumes Both Creative and Safe

  1. Decorate costumes and bags with reflective tape or stickers and, if possible, choose light colors.
  2. Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision.
  3. Have kids carry glow sticks or flashlights to help them see and be seen by drivers. 
  4. When selecting a costume, make sure it is the right size to prevent trips and falls. 

Drive Extra Safely on Halloween

  1. Slow down and be especially alert in residential neighborhoods. Children are excited on Halloween and may move in unpredictable ways.
  2. Take extra time to look for kids at intersections, on medians and on curbs.
  3. Enter and exit driveways and alleys slowly and carefully.
  4. Eliminate any distractions inside your car so you can concentrate on the road and your surroundings.
  5. Drive slowly, anticipate heavy pedestrian traffic and turn your headlights on earlier in the day to spot children from greater distances.
  6. Popular trick-or-treating hours are 5:30 p.m. to 9:30 p.m. so be especially alert for kids during those hours.

Emergency Ready Profile

9/30/2019 (Permalink)

Did you know...As many as 50% of businesses close down following a disaster. The majority of the businesses that survived had a preparedness plan in place. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

The Advantages of Having a SERVPRO Emergency Ready Profile: 

  • There is no-cost. 
  • A Profile Document that contains only the critical information needed in the event of an emergency. 
  • Key building contacts. 
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Having a quick reference for what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency, you are “Ready for whatever happens.”

If you would like more information or to have an Emergency READY Profile created for your commercial business, call SERVPRO of Danvers/Ipswich at 978-777-3498. We’re here to help.

Clothes Dryer Fire Safety Outreach Material

9/3/2019 (Permalink)

Growing up comes with responsibility, doing your own laundry is one of them. Did your parents ever tell you to clean the lint filter before every use? Well if they did, here is why. 2,900 home clothes dryer fires are reported each year and in some cases are fatal. Failure to clean the dryer is the leading cause of dryer fires and they mostly occur in the fall and winter months. Here are some do’s and don’ts when it comes to clothes dryers.

Do’s

  • Have your clothes dryer installed by a professional.
  • Clean the lint out of the vent pipe every three months.
  • Put a cover on the outside wall dampers to keep out snow, dirt, and rain.
  • Make sure the outdoor vent covering opens when the dryer is on.
  • Keep the area around the dryer free of items that can burn.

Don’ts

  • Do not use a clothes dryer without a lint filter.
  • Do not put too many clothes in the dryer at once.
  • Do not dry anything containing foam, rubber or plastic.
  • Do not dry items that have come into contact with anything flammable.
  • Do not leave a clothes dryer running if you leave the house.

5 Most Common Causes Of A House Fire

8/13/2019 (Permalink)

To the hot summer days, to the cold frigged winters, house fires can be started quickly and spread fast. A house can easily catch fire from the misuse of heating equipment, appliances and even smoking in your bedroom. In fact, house fires are the leading cause of all fire deaths in the United States.

Here are 5 of the most common causes of a house fire and some prevention tips.

  1. Cooking equipment. Pots, pans, and burning food can easily overheat and catch fire if the person is not paying attention. Stay in the room, or ask someone to watch your food while you are away from the kitchen.
  2. Heating. Portable heaters are used a lot during the winter months. Keep portable heaters at least 1 meter away from furniture, laundry, curtains, clothes and anything else that may be a hazard. If you have a furnace, make sure it is inspected once a year.
  3. Smoking in bedrooms. Fires started in the bedroom makeup 73% of all house fire fatalities! Bedrooms should be kept off-limits from smoking. Cigarette flames may stay alit for several hours before dying out. It could easily catch fire if it came in contact with flammable materials.
  4. Electrical Equipment. Electrical appliances like toasters, microwaves, and skillets should always be double-checked before using. Overloaded adapter plugs can also cause a fire from overuse of electricity. Don’t plug too much in at once.
  5. Candles. Who doesn’t love a good smelling candle? If left unattended it could cause your hose to go up in flames! Keep them away from items like tissue boxes, books, and napkins. And of course, always blow them out before leaving a room. 

5 Tips for a Flooded Basement

8/1/2019 (Permalink)

Storm season is upon us! Heavy rain fall can quickly flood your basement and soil your belongings.  Flooded basements are common and if it happens to you act quickly. Be prepared for when a flood does occur. You might be scrambling to figure out what to do so here are 5 tips you can do right away!

  1. Remove water. Remove water as quickly as possible. If your water damage is minor, you can use towels to clean it up. Make sure to wash and dry all cleaning material when finished to prevent mold from growing. A few inches of water can be removed with a wet vac. If you don’t have one, you can always buy, borrow or rent one. If you have severe water damage call SERVPRO.
  2. Dry it out. Use fans and dehumidifiers to move the air around to prevent mold and mildew. Run your air conditioning constantly and throw out any wet boxes.
  3. Scrub flooring. If you have tile, linoleum and other hard surfaces you can scrub them with a solution of one cup of chlorine bleach to one gallon of water. Wear rubber gloves!
  4. Examine and clear gutters. Check the basement steps and drain. Make sure to get rid of any twigs, leaves, and mud.
  5. Freeze your assets. If any important documents have been damaged by the water, quickly put them in the freezer.