Recent Posts

Why the Right Fire Damage Equipment is so Important

6/15/2021 (Permalink)

When there’s a fire at your home, your first priority is the fire itself. Once the fire’s out and the fire trucks have left, it’s time to deal with the resulting fire damage. But did you know that you have a higher chance of saving your belongings (including precious documents, like pictures) and preserving your house if you choose the right fire damage restoration company that has the best fire damage equipment for the job? 

Here’s why SERVPRO of Danvers / Ipswich should be your choice for your Massachusetts fire damage restoration. 

Cleaning to Restore vs. Replace

First, we have a “restore” versus “replace” mentality that helps you save money when you need to clean your keepsakes that were damaged in the fire. Our cleaning equipment uses state-of-the-art methods, including:

  • Dry Cleaning. Cleaning up light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning. An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe. Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning. Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning. Involves agitation of the surface being cleaned.
  • Immersion Cleaning. Contents are dipped into a bath of the cleaning product.

Cleaning Electronics 

Fire-damaged electronics are best left to professionals like SERVPRO of Danvers / Ipswich. We have the technology and equipment to remove smoke residue and the resulting acids on your fire-damaged electronics.  

Drying Documents and Photographs

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Danvers / Ipswich can save a great deal and help minimize additional damage. Learn more about our document restoration services.

Washing Machine Leaking? What to do Next

6/10/2021 (Permalink)

When your washing machine is running, you expect to hear water doing its job mixing with the laundry detergent to create suds and clean your clothes. What you don’t expect to hear or see is water leaking out from your washing machine and hitting the floor, walls around your washing machine, or the rug outside your laundry area.

If you’re lucky enough to be home when your washing machine leaks, you may be able to fend off major water damage and see the cause of the leak, so you can try to repair it yourself or alert your washing machine repair person on the source. Typically, a washing machine leak occurs in the tub, the pump, or the hose. 

Before you do anything, you need to shut off the power to your laundry area and also shut off the water supply at the valve.

If you went out after turning on your washing machine, you may not realize there’s a leak until you return home to a wet floor, at which point you’re in damage control mode and need to clean out the water and dry out what you can before calling for a repair person. 

Once that’s done, your next step to prevent mold and water damage is to get the water out of your laundry area and surrounding areas since mold can grow in just 24 to 48 hours. If it’s a small amount of water, you could use a wet/dry vacuum or a sump pump. 

If you have more than an inch or so of water, hire a local emergency water removal service like SERVPRO of Danvers / Ipswich. We know how to get the water out of your home from your washing machine leak and then dry out your home and even your documents with professional fans, dryers, and dehumidifiers. We will also assess your water damage from the washing machine leak and offer remediation services.

Contact us here at SERVPRO of Danvers / Ipswich for an assessment of your water damage in Massachusetts along with a plan for remediation and rebuilding to bring your home back to its pre-water damage state.

Book More Restaurant Events with Certified Pre-Cleaning

5/28/2021 (Permalink)

Of all industries, the restaurant industry was hit hard by the pandemic. Many restaurants had to close or change their offerings to only be takeout rather than in-person dining, while restaurant events like birthday, anniversary, or company parties, or wedding receptions, fell away completely. Yes, some restaurants made it through by offering outdoor seating under an open tent, but restaurant events are only just now coming back into play with event size restrictions easing in Massachusetts.

As the restrictions lift and events can happen, you want your restaurant to be the one that gets the bookings, right? 

One way to do so is to be certified as having the highest standard of clean by SERVPRO. 

Here at SERVPRO of Danvers / Ipswich, we offer “Certified: SERVPRO Cleaned,” which is our proactive viral pathogen deep cleaning. This level of cleaning goes beyond standard janitorial and carpet cleaning thanks to our over 50 years of experience in biochemical spill remediation and decontamination for porous and non-porous surfaces. 

What’s involved in Certified: SERVPRO Cleaned for your restaurant’s pre-clean? We’ll work with you first during a consultation to discuss the unique level of cleaning your restaurant requires. 

Then, using our proprietary EPA-Approved Hospital-Grade cleaning solutions, our certified cleaners will get to work pre-cleaning your restaurant, adhering to the leading level of cleaning and decontamination standards set by the CDC.

Once your restaurant has been cleaned, you’ll receive a shield, digital emblems, and other collateral. This material shows that your restaurant is Certified: SERVPRO Cleaned, which serves as a light in the darkness to help event planners and your diners alike feel safe. 

Are you looking for a company to pre-clean your restaurant before your next event? Reach out to the Massachusetts commercial cleaning experts at SERVPRO of Danvers / Ipswich. We have state of the art technology that will help you pre-clean your restaurant and let your events go off without a hitch.

The Power of Business-to-Business Referrals

5/28/2021 (Permalink)

Did you know, having a partnership with reputable service companies to refer is a win-win for everyone involved! 

Research shows that 84% of Business-to-Business decision makers start the buying process with a referral. To put it differently, 8 out of 10 businesses start out thinking about who a different business professional told them was good when they begin thinking about who they will hire for a job. 

For instance, if a business has a problem and needs mold removal or remediation, has basement flooding or water damage and needs restoration, has fire damage or needs biohazard cleanup, or has the need for emergency cleaning in general, they are most likely to think about who their plumber, electrician, contractor, or regular cleaner has recommended (SERVPRO). 

On the other hand, when an unfortunate event has occurred at a business and they have called SERVPRO to handle it, they are extremely likely to be asking us who we think will be the right plumber, electrician, contractor, cleaner or other service professional to hire once we are finished with our work. 

Because referral?leads have a 30% higher conversion than leads from any other channel, they turn out to be just about the hottest type of lead you can get in any business. When SERVPRO mentions your business on a jobsite, that referral carries a lot of weight and helps bring you real business. When you mention SERVPRO on a job, your referral helps bring us business too. 

If you take an average of all the different types of industries put together, referrals account for?65% of companies’ new deals. Just think of how important it is for SERVPRO and our partners in the service industry to be referring each other. When you look at the facts, referring each other is always a win-win situation!

Written by Lorne Keplar.

How to Find the Right Disaster Recovery Team after a Storm

5/21/2021 (Permalink)

Was your home hit by lightning? A hail storm? An ice storm? A flood? A microburst? These are just some of the reasons why you might need a Massachusetts disaster recovery team for clean up and remediation. But how on earth do you know who to trust with repairing your home, or what to look for? 

We’re here to give you some tips on what to look for in a storm-related disaster recovery team. 

Specialty Areas: When you’re dealing with a disaster, you want to choose a remediation and restoration team that can handle any type of situation. For example, your cleaning and repair service should be able to handle all forms of disasters, from storms to fire, water to mold. Choosing a company that focuses on just one can leave you having to go through the process of finding another disaster recovery service for anything that might crop up in the future at your home.

Availability: Disasters don’t happen on a timetable, so you shouldn’t have to wait until normal working hours to get started dealing with your disaster recovery and cleaning. Look for a service that is available 24 hours a day to get your home back in working order.

Training: Look for a disaster recovery service that is fully trained in property damage restoration. Here at SERVPRO of Danvers / Ipswich , we are certified in and follow the Institute of Inspection Cleaning and Restoration Certification (IICRC) best practices and standards for cleaning and restoration. Our Restoration Certifications include Applied Structural Drying (ASD); Applied Microbial Remediation Technician (AMRT); and Carpet Cleaning Technician (CCT).

When you’re dealing with a disaster or damage from fire, water, or mold to your home, you need the right disaster recovery and restoration expert. Contact us here at SERVPRO of  Danvers / Ipswich to discuss your storm damage recovery needs in Massachusetts, and we’ll work with you to develop a plan for remediation and clean up.

How to Rebuild Your Home after Water Damage

5/14/2021 (Permalink)

Photo of male Construction Manager Noel Torrissi Noel Torrissi (pictured) and his team are here to help you rebuild after water damage in your home.

In warmer weather, our thoughts turn to taking a dip in a pool or running through a sprinkler on a hot day; trips to the beach or a campground; and lots of outside time taking walks or hikes, and drinking water to stay hydrated. 

Yes, you want to spend a lot of time near or drinking water during the summer, but — unless you’re quite wealthy — the last thing you’re thinking about is an indoor pool, especially in the form of a pool created by a burst pipe or flood. 

Unfortunately, such water damage events do happen, no matter the time of year. You probably already know that SERVPRO can help you with your Massachusetts water damage remediation, like getting the water out of your house; drying your documents (yes, we do that!); and cleaning/sanitizing your belongings.

But did you know that we also have a full construction division, run by Construction Manager Noel Torrissi, that can help you rebuild your home after water damage?

These are just some of the rebuilding and restoration services that our construction division offers to restore your home to its original state: 

  • Drywall removal and installation
  • Hardwood floor repair
  • Tile floor repair
  • Painting
  • Carpet repair and installation

Our professional team at SERVPRO of Danvers / Ipswich can simplify your water damage restoration process by helping you with both the remediation and restoration and the rebuild. Using one expert company for all of your water damage restoration needs alleviates your stress of having to find a contractor on top of everything else, saves you time, and keeps your costs low. 

Contact us here at SERVPRO of Danvers / Ipswich for an assessment of your water damage in Massachusetts along with a plan for remediation and rebuilding to bring your home back to its pre-water damage state.

Top Tips to Prevent House Fires

5/8/2021 (Permalink)

Kitchen entirely burned after a fire This kitchen fire spread quickly and damaged multiple floors of the home.

Fire Prevention Month may not be until October, but how to prevent a house fire is something you should be thinking of and know year-round instead of just one month. 

  • Test your smoke and fire detectors regularly. Yes, you should change their batteries (if they’re not hard-wired into your house) twice a year when Daylight Savings Time begins and ends. But your smoke alarms need to be tested more than that. In fact, the US Fire Administration (USFA) actually recommends testing smoke and fire alarms monthly. 
  • Stay in the kitchen while you’re cooking. This may seem like common sense, but it’s easy to get distracted by a phone call or quickly going to throw on a load of laundry. In that time, a grease fire could start. 
  • Don’t charge your phone on your bed. Instead, place it on a flat surface that provides room for any generated heat to release.
  • Blow out candles. This should be done before you leave a room, leave your home, or go to sleep for the night to avoid fire damage from a lit candle
  • Clean your dryer. Specifically, clean out the lint trap after every cycle to prevent a dryer fire from lint build-up. 
  • Use space heaters safely. The National Fire Protection Association states that space heaters cause 43 percent of home heating-related fires.
  • Look out for faulty wiring. If your lights are flickering, or a light switch feels warm or hot to the touch, turn off the power and call an electrician immediately. 

If a fire does happen, there can be residual soot and smoke damage from the fire to your furnishings, clothes, and possessions that needs to be remediated. Contact the Massachusetts fire damage restoration experts at SERVPRO of Danvers / Ipswich for a fire damage assessment for remediation and rebuilding of your home. 

How to Remove Smoke and Soot from Your Store

4/29/2021 (Permalink)

Unless you sell candles and sometimes light one to provide an extra level of ambiance to your retail store, you don’t expect to see any form of fire in your store. Unfortunately, retail store fires do happen, with the majority occurring due to electricity malfunctions or faulty wiring, but they can also occur due to a candle that’s left unattended or a faulty phone charger.  

Here are some tips for dealing with store fire damage in Massachusetts, specifically for smoke and soot remnants that remain after the fire trucks have left and you’ve called your insurance company: 

Assess the damage. Was the fire damage to your retail store contained to one spot, like the front entrance; your back office; or did it impact your whole store? If it was a small, contained fire, then you may be able to clean it up yourself. If the fire was a larger scale, you may want to contact fire damage restoration pros like us. 

Clean up the soot and smoke in your retail store. We don’t recommend that you do so yourself, as we offer “magic sponges” that remove soot and smoke damage, but if you want to give it a try, consider one of these home remedies. 

  • You can use white vinegar or bleach (separately! Do not mix these two items together) to work on removing soot damage to your retail store. Even disinfecting wipes could do the trick depending on the amount of damage. 
  • One other option is to use the skunk remover for dogs: a mix of ¼ cup of baking soda, 1-2 teaspoons of a mild dishwashing detergent, and 1 quart of Hydrogen Peroxide solution. This bubbles up and works to remove smoke stains.

If you need help with your store fire damage restoration, contact us here at SERVPRO of Danvers / Ipswich for an assessment of your fire damage in Massachusetts. We have the training, experience, and equipment to handle large and small commercial fire damage emergencies, including removing smoke and soot residue from your retail store.

Earth Day 2021

4/29/2021 (Permalink)

Photo of the attendees of the Earth Day cleanup. Earth Day 2021 Clean-up Crew!

Only in New England could Earth Day events be conducted in winter coats, hats & mittens! But even the cold temps and wind couldn’t keep us away from helping to clean a small corner of our planet. This year, we had the opportunity to work with Bill Connelly from Friends of Lake Quannapowitt, to clean Lake Quannapowitt in Wakefield MA. The marketing department crew, Lorne Keplar, Nury Cardoza, Stephanie Maglio, and Jodi Feil, donned winter gear and headed out to collect trash along the banks of the lake and grounds of the adjoining parks and playgrounds.  

SERVPRO is a cleaning company at its core, so getting involved in Earth Day only makes sense to us. In years past we’ve cleaned parks, refurbed homes while working with Rebuilding Together, and handed out trees and flowers to help rebuild our ecosystems. It may not be a basement water damage, or soot damage after a fire, but it’s still at the heart of what we do. And don’t we all want to make the ravages to our environment “Like it never even happened.” 

What Can an Ice Storm do to Your Roof?

4/19/2021 (Permalink)

Diagram of the anatomy of an ice dam. This illustration shows potential damage an ice dam can create.

In the spring, your thoughts turn to gardening, spending more time outside, spring cleaning, and repairing any damage to your home from ice storms. Okay, maybe that last one isn’t exactly on your list, but it should be if your house sustained any storm damage from winter storms and you haven’t yet made those repairs. 

Ice storms can affect your home in a myriad of ways, including causing weak, old tree branches to snap off, hitting a power line or your house itself. If a power line that’s connected to your house comes down, the ice storm repair involves working with your power company to get your power restored. 

If the ice storm caused a tree branch to hit your roof, there are two scenarios. If the tree branch is resting on your roof and hasn’t broken through, the resulting ice storm repair entails getting the tree off your roof without any damage. If your roof has been damaged by the downed tree branch, you need to have it repaired. 

Your roof can also be damaged by ice dams during an ice storm. Accumulated snow that’s left on the roof and doesn’t have a chance to melt can impact older roofs and ones with structural issues, potentially causing part of the roof to cave in. If you see a lot of snow on your roof that you can’t remove with a roof rake, or hear creaking noises from the roof when there’s a lot of snow on it, reach out to us for a structural assessment. Ice dams can also be created and cause your gutters to pull from your house, or damage to your siding. 

Does your roof have signs of ice storm damage? Contact the Massachusetts storm damage restoration experts at SERVPRO of Danvers / Ipswich for a storm damage assessment as well as a remediation plan for water damage restoration.