Recent Posts

Water Damage and Disaster Caused by Dishwasher

9/27/2021 (Permalink)

It reads like a bad headline, but dishwashers can deliver more than a clean basket of cutlery. The problem with water damage caused by dishwashers is that, in most cases, it was a small leak that was left untreated for too long. 

By design, dishwashers are sealed so that the water stays inside the appliance. It’s not the actual tub itself that is typically the problem, but the water supply lines which can leak, letting water collect in places you cannot see. 

It’s no wonder then that you might discover serious damage to your subfloor in the event that you have to move your dishwasher -- whether to make room for a new model or as part of an overall kitchen renovation project. Ultimately, this discovery can amount to an added expense to replace the floor, as well as the dishwasher. 

Unfortunately, the additional expense doesn’t stop there. In some cases, a leaky dishwasher has also ruined floor tiles, along with electrical wiring connected to other appliances in the kitchen. Wooden baseboards and wall trim can also fall victim to a leaky dishwasher. All good reasons to ensure your dishwasher is maintained for optimal operation and less chance of leaks. 

In the event of a dishwasher leak and resulting damage, your SERVPRO of Danvers / Ipswich is standing by with expert water damage repair and restoration services. 

Contact our team today!

National Preparedness Month Tips

9/27/2021 (Permalink)

Scrabble tiles spelling out the word "ready". Are you prepared in case of an emergency?

September is National Preparedness Month. This year is critical, taking into consideration everyone’s battle with Covid -19 and the Delta variant. Yet, according to FEMA, only 75 % of Americans have disaster supplies in their home, and less than 50% created a household emergency plan. In addition, 2021 has encountered enormous and numerous challenges, like tropical storms, flash floods, earthquakes, and heatwaves. Learning to protect yourself is the wisest step to safeguard the community and recover faster from a disaster. Here are some recommendations: 

A- Talk to your friends and family about how you will communicate before, during, and after a disaster. 

B- Collect and create a paper copy of the contacts information for your family, including doctors and make sure everyone has it with them all the time. You may post on different locations at home.              

C- Chose a safe and familiar place for emergency meetings, not just in the house, in the neighborhood shelter, even outside of the city in case of a significant situation. 

D- Gather supplies that will last for several days for everyone at home, including your pets, water, food, medication, flashlights, First Aid Kit, whistle (to signal got help), and mask. Take into consideration the unique needs each person may have in case of an emergency evacuation. Plan the evacuation route. 

E- Be aware of the risks of disasters in your area, and make your house safe accordingly. 

F- Talk to your kids about preparing for emergencies. And practice what to do if you get separated during any disaster events, selecting a clear meeting place.  

And last, but very important, check your insurance coverage. 

Written by Nury Cardoza

Pro-tip: Check Your P-Trap

9/22/2021 (Permalink)

Illustration of P-Trap with water inside. This illustration provides a visual of what a p-trap full of water looks like.

Just in case your to-do was looking a little short, we’ve got another line item for you. When it comes to commercial cleaning services, MA businesses keep us busy. Experts at all sorts of damage control and remediation, your SERVPRO of Danvers and Ipswich team also offers odor removal and deodorization services. 

Now, there are plenty of reasons why your business might suddenly be suffering from the bane of bad odors. However, a common culprit is a little piece of equipment called the P-trap. Shaped like a U and made of PVC or stainless steel, P-traps are found beneath sinks and inside toilets. Despite their small size, P-traps serve a big purpose. 

Essentially, P-traps prevent clogs from causing problems in your pipes while also keeping sewer gasses from leaking into your office space -- or home, for that matter. 

In order to function properly, it’s important that your P-trap doesn’t dry out, which can happen if a bathroom or sink is unused for a significant length of time. In that case, you might encounter foul odors, like rotten eggs. 

Of course, this is just one example of a bad odor that can compromise an otherwise happy and fragrance-free environment in your commercial building. 

If something stinks in your building, contact us for expert odor removal and deodorization.

What’s in a Name? How We Identify Storms and Hurricanes.

9/10/2021 (Permalink)

The 2021 Atlantic hurricane season spans from May 22, 2021 through November 30, 2021. Between those two dates, we will witness tropical depressions and storms of all sizes, some culminating in hurricanes which may or may not prove costly with respect to lost lives and damaged infrastructure. 

As hurricane season rolls out, we can’t help but take notice of the names assigned to each hurricane, regardless of whether or not it actually makes landfall or leaves much of a mark on those in its path. 

To date, the 2021 hurricane season has featured names like Ana, Claudette, Danny, Elsa, Henri, and, most recently, Hurricane Ida, which took a tremendous toll on human lives and livelihoods. 

While we’ve watched these storms develop, many of which result in significant storm damage, we couldn’t help but wonder, how are storms and hurricanes named in the first place? 

Monikers from the Military

The story of how and where tropical storms and hurricanes get their names starts with the American military. 

According to senior Accuweather meteorologist, Dan Kottlowski, “During World War II, it became highly noticed that [the United States] was losing ships in the west Pacific because of hurricanes. So, coming out of the war, a large amount of research took place to understand these storms and make people more aware of them. As a part of that project, [the military] started naming them.” 

Names are reserved for certain storms; a system requires sustained winds of at least 39 MPH -- anything below that is a nameless tropical depression. Anything above 73 MPH is considered a hurricane and, therefore, named. 

If a hurricane proves particularly damaging, its name is retired and never used again. In other words, we’ve seen the last Hurricane Katrina in our lifetimes and it’s fair to anticipate that Ida will be retired as well.  

In honor of September designated as National Preparedness Month, we urge everyone to embrace this year’s theme: “Prepare to Protect. Preparing for disasters is protecting everyone you love.” As soon as a hurricane is named, that’s your cue that it’s time to plan and prepare!

Whatever the name of your storm, contact your local SERVPRO of Danvers / Ipswich team for expert storm damage cleanup and restoration designed to return your home or business back to its best condition.

Surprising Causes of Fire in Commercial Buildings

9/8/2021 (Permalink)

Birds in nest built on top of industrial emergency lights. No matter how cute baby birds might be, it's safer for you and them to remove nests from above lights. Photo from Bird-B-Gone.

When you own or manage a commercial building, you’ve got a laundry list of responsibilities and tasks to take care of. The last thing you need to worry about is a fire, which is why you probably take fire prevention seriously. However, there are some causes of fire in commercial buildings that might surprise you and still require professional remediation by your local SERVPRO MA team.

While it might sound silly, there are two culprits you’ve probably never considered. One is up above your head and the other is, often, right under your nose. 

Nests and Non-dairy Creamer

What do bird’s nests and non-dairy creamers have in common? 

Very little, as it turns out, except for their potential to cause a fire in your commercial building. We’re not kidding. When birds decide to nest on or around light sources, there is a chance that the twigs and combustible materials they used to build their nests can actually ignite, if they get hot enough. 

Add the following item to your list of commercial chores: inspect your exterior light fixtures for nests and remove them for added safety.

Now, you don’t have to nix the non-dairy creamer from your office kitchen and run the risk of angering your employees. However, you do want to ensure that all non-dairy creamers and other power-based materials are stored safely. These are not combustible materials, but they do send fine particles airbound if they are spilled. If those particles encounter static electricity, spark or open flame, they might ignite, causing a fire in your establishment. 

In the event of a fire in your commercial space, contact your local SERVPRO of Danvers / Ipswich team for fire damage repair and restoration and commercial restoration you can count on. 

Back to Basics: A Beginner’s Guide to Water Damage

9/3/2021 (Permalink)

When you’re in an industry like ours, talk of water damage is commonplace around the office, but to anyone else, it can seem like total gibberish. So today we’re taking things back to basics with a beginner’s guide to water damage.

First things first, what IS water damage? Well, it’s exactly what it sounds like; damage caused by water. The most common examples of it are flooded basements and burst pipes, but water damage can come in many different shapes and sizes.

When does water damage occur? It can happen any time but are especially common in colder months and after instances of heavy rain.

When should water damages be repaired? The sooner the better! It may make us sound self-serving, but as experts in water damage, we can tell you that the longer water damage is left untreated, the more damage it can cause. Water damage left untreated has the potential to cause mold, which isn’t healthy.

For tips on how to tell if your home might be experiencing hidden water damage check out this blog post, and for more advice on how to deal with water damage, or to schedule a free estimate with one of our experts, give us a call!

How to Help a Neighbor After a Fire

8/30/2021 (Permalink)

Photo of 6 hands holding others wrists in the shape of a circle to show support. Even the smallest gestures can make a world of difference after a disaster. #communitysupport #helpinghands

Imagine this. You’re sitting at home relaxing after a long day of work when suddenly you hear the telltale sound that something serious has just happened- firetruck sirens. You get up and look outside to see the engines have stopped in front of your neighbor’s house. What do you do then? Run outside? Go back to what you were doing and ask them or another neighbor about it later? Or do you panic and wonder what you can do to help? Well, here are some quick and easy ways you can help a neighbor after a fire.

  • Gather Essentials. If there’s a fire in your home, the last thing on your mind is going to be if you remembered to grab the toothpaste. Raid your stash of minis you took from hotels, and toothbrushes you get every time you go to the dentist and see what you can assemble. Items such as shampoo, conditioner, soap, toothbrushes, toothpaste, deodorant, even extra floss that you have lying around could help someone feel the slightest bit more normal after a fire.
  • Bring them some food. A meal, groceries, even some extra nonperishables you have tucked in the cupboard. Anything helps. We know we all can’t be Gordon Ramsay level chefs, so a nice home cooked meal may feel like less of a gift and more of a curse but it’s the thought that counts. If you still aren’t comfortable, there’s always take-out, again, it’s the gesture that’s important.
  • Start a fundraiser. It can be anything from going door-to-door asking other neighbors to pitch in supplies, to a GoFundMe to raise money to help offset some of their financial burden. Another great place to get community support, or even ideas on how to help, is through local Facebook groups.
  • Check in. Even if you haven’t spoken in ages, a simple “Hey, I’m thinking of you” can go a long way. When you go through a catastrophic, life-changing event, knowing people are there and thinking of you truly makes a world of difference, trust us.
  • Offer to listen (and mean it.) No one needs to hear about how your Great-Aunt Helen’s friend’s daughter’s boyfriend’s shed caught on fire 17 years ago, especially if they were just the victim of a fire themselves. Let them talk. Let them cry if they need to. Don’t try to fix everything. Just be there for them. At the end of the day, that’s what counts.
  • Give them our number. We know what kind of damage a fire can cause, and our team of trained professionals know what it takes to properly cleanup and restore their home back to normal.

L’Arche Boston North’s The Longest Table

8/25/2021 (Permalink)

Collage of photos taken at the event. A collection of photos taken before, during, and after the event.

On August 19th L’Arche Boston North hosted its signature event, The Longest Table to a sold-out crowd. Originally planned to mirror its inaugural event held in 2019, The Longest Table was supposed to be just that…a 200-foot table spanning the full length of Wingate Street in Haverhill, MA. with participating restaurants setting up portable kitchens along the sidewalk to serve the guests. However, due to Tropical Storm Fred, a location change was called to avoid cancelling, and the event was held at Bradford Country Club.

Even the last-minute pivots (that we’ve all come to expect) couldn’t derail the dedication and perseverance of Jennifer Matthews and her team at L’Arche Boston North. As the Official Clean-Up/Gold Sponsor, we were lucky enough to be part of the supporting team that made it happen. Ensuring safety and confidence was an important part of the event being a success and our Certified: SERVPRO Clean program contributed to that by disinfecting all the hard surfaces before guests arrived, and again during the breakdown and clean-up of the event.

The group of SERVPRO volunteers included owners, managers, technicians, and admin, all coming together to get the job done to perfection. Going the extra mile to support events in the communities we service is just how we do business. Knowing you were an integral part of bringing community together is the reward. It’s what makes SERVPRO a different kind of restoration company.


Does Your School Have an Emergency Response Plan?

8/23/2021 (Permalink)

Of course your school has a plan for snow days; training for active shooter situations; fire alarm testing; and now a remote learning plan. But do you have a plan in place for what to do during a natural disaster or how to get back into your K-12 school after a natural disaster or other event like a burst water pipe or a caved in roof from a microburst?

First, your school should be ready for anything, and hope that you never have to put any of the emergency readiness plans into action. But in the event that an emergency does occur, like a tornado or a tractor trailer tipping over and releasing chemical fumes into the air, your school administration should be ready to protect and keep your students and workers safe. 

In case an emergency does occur, you also need to know what to do after assuring everyone is safe. And that entails having an Emergency Response Plan. 

Here at SERVPRO of Danvers / Ipswich, we pride ourselves on the work we’ve done with Massachusetts businesses and schools alike to develop an Emergency Response Plan in the form of our SERVPRO Emergency READY Profile. Our Emergency Ready Program includes the following:

  • A no-cost assessment of your school. Seriously. There’s no cost. 
  • A Profile Document that lists the critical information you need in the event of an emergency. This is something that schools and businesses wish they had put together before a disaster happens, and now you will have it at your fingertips in case of a natural disaster or other emergency.
  • A guide to help you get back into your school following a disaster. This guide can help you lessen the amount of time your school is inactive and your students are remote. 
  • A listing of the line of command for authorizing work to begin. In case there is an emergency, this saves time for us to have that information determined.
  • Crucial facility details such as shut-off valve locations, priority areas, and priority contact information. 

Reach out to the Massachusetts emergency response experts at SERVPRO of Danvers / Ipswich for your Emergency Ready Program no-cost assessment today.

Dealing with Insurance after a Storm

8/23/2021 (Permalink)

After a storm, the last thing you want to do is focus on calling your insurance company. But it’s an important call to make to start the storm damage restoration process. For a stress free claims process, SERVPRO can help manage your insurance paperwork and process after you’ve made your storm damage insurance claim. 

We have a proven emergency storm damage restoration process that works for us and will help you get your home restored quickly and efficiently. Here’s an overview of our 1-4-8 Service Response Guidelines, which help ensure timely communication and response:

  • One hour from notice of loss. One of our trained professionals will contact you to arrange for service. 
  • Four hours from notice of loss. One of our trained professionals will be on-site at your home to start storm damage mitigation services. 
  • Eight hours from on-site arrival. You and your insurance adjuster will receive a verbal briefing of the scope of work.

Insurance companies trust us because our goal is to restore your current possessions and furnishings instead of just replacing them. Restoring items through storm damage mitigation techniques and equipment is less expensive than replacing, and minimizes additional property damage claims for you and your insurance company. 

Throughout the process, we will work with you and your insurance company by providing an itemized room-by-room loss inventory through our Contents Claim Inventory Service (CCIS). CCIS allows your insurance company to document claim items and capture inventory items immediately. You will also receive a full list. 

Your insurance company will also receive online access to all files, information, and proof of results through our Electronic File Documentation. 

When you’re dealing with storm damage, contact our certified and trained Massachusetts storm damage experts at SERVPRO Danvers / Ipswich. We’ll come out and assess your storm damage along with any remediation, restoration, and/or rebuilding (yes, we even rebuild!) that needs to be done to your home.